Certificate II in Business

Improve your professional skills.

Office administration skills are highly portable, and there’s never a shortage of demand for skilled office managers.

The Cengage Education Certificate II in Business is designed as a first step into an office management career. You’ll learn to handle tasks like word processing, records management, reception and office inventory.

The course is designed for those looking to upgrade their existing skills, change career direction or run their own business.

Key areas of learning

  • Organise & complete daily work activities
  • Communicate in the workplace
  • Working effectively with others
  • Use business technology
  • Process & maintain workplace information
  • Prepare & process financial/business documents
  • Customer service
  • Participate in workplace safety procedures
  • Handle mail
  • Produce simple word processed documents
  • Create & use simple spreadsheets

On completion of your course:

Upon successful completion of the Cengage Education Certificate II in Business course you will receive a nationally recognised BSB20101 Certificate II in Business.

About our NSW VETAB accreditation
About our Nationally Recognised Training accreditation
Cengage Education is a Registered Training Organisation registered by VETAB (Vocational Education and Training Accreditation Board).

Austudy approved

This course is Austudy approved, please apply directly to Centrelink to receive this benefit. Get more information about Financial Assistance programs.

Professional memberships/affiliations.

Adecco Australia

Cengage Education is proud to announce their affiliation with one of the world's leading employment services Adecco Australia. Students wishing to seek full/part time employment in their chosen field can now contact Adecco Australia on completion of their qualification.

Work Skills Vouchers.

You may be entitled to a Work Skills Voucher worth up to $3,000.00 under the Australian Skills Voucher Programme, to undertake this course. This is an Australian Government initiative designed to enhance skills and further your career. If successful, your Work Skills Voucher will completely cover the cost of your course with us!

For further details and to check eligibility on this exciting opportunity please see the Skills For The Future page.

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Course Number 70500B
Course Type Correspondence
Course Duration Max 18 months
Study Hours Approx 320 hrs
Qualification Certificate II
Nationally Recognised What does this mean?

Prerequisites

No previous knowledge or experience is required to take this course.

Learning periods

This course is divided into 4 learning periods.

Computer requirements

To complete this course you will need access to:

  • A computer with Windows® 95/98 or above
  • A Microsoft® compatible mouse
  • CD-ROM

Assessment details

  • 11 written assessments

Subjects You’ll Cover

BSBCMN202A Organise and complete daily work activities

  • Organise your work schedule
  • Completing tasks
  • Reviewing your work

BSBCMN203A Communicate in the workplace

  • Communications in the workplace
  • Spoken messages & telephone skills
  • Written information

BSBCMN204A Work effectively with others

  • Workplace relationships
  • Developing effective workplace relationships
  • Working effectively in a team

BSBCMN205A Use business technology

  • Working safely
  • Maintaining equipment
  • Selecting & using technology
  • Processing & organising data

BSBCMN206A Process and maintain workplace information

  • Collecting workplace information
  • Processing workplace information
  • Maintaining information systems

BSBCMN207A Prepare and process financial/business documents

  • Financial transactions & cash flow
  • Financial records
  • Petty cash
  • Banking

BSBCMN208A Deliver a service to customers

  • Understanding your organisation
  • Procedures for communicating with customers
  • Communication skills

BSBCMN209A Customer service

  • Identify and respond to customer needs
  • Providing quality customer service

BSBCMN211A Participate in workplace safety procedures

  • Health & safety in the workplace
  • Identify hazards in the workplace
  • Your workstation
  • Identify & control emergency situations
  • Contributing to a safe workplace

BSBCMN212A Handle mail

  • Receive & distribute incoming mail
  • Receive & dispatch outgoing mail
  • Organise & send bulk mail
  • Organise urgent & same day deliveries
  • Organise & send electronic mail

BSBCMN213A Produce simple word-processed documents

  • Document requirements
  • Formatting requirements
  • Producing the document

BSBCMN214A Create & use simple spreadsheets

  • Using spreadsheets
  • How to layout a spreadsheet
  • Performing calculations
  • Working with charts