Improve your professional skills.
Office administration skills are highly portable, and there’s never a shortage of demand for skilled office managers.
The Cengage Education Certificate II in Business is designed as a first step into an office management career. You’ll learn to handle tasks like word processing, records management, reception and office inventory.
The course is designed for those looking to upgrade their existing skills, change career direction or run their own business.
Key areas of learning
- Organise & complete daily work activities
- Communicate in the workplace
- Working effectively with others
- Use business technology
- Process & maintain workplace information
- Prepare & process financial/business documents
- Customer service
- Participate in workplace safety procedures
- Handle mail
- Produce simple word processed documents
- Create & use simple spreadsheets
On completion of your course:
Upon successful completion of the Cengage Education Certificate II in Business course you will receive a nationally recognised BSB20101 Certificate II in Business.

Cengage Education is a Registered Training Organisation registered by VETAB (Vocational Education and Training Accreditation Board).
Austudy approved
This course is Austudy approved, please apply directly to Centrelink to receive this benefit. Get more information about Financial Assistance programs.
Professional memberships/affiliations.
Adecco Australia
Cengage Education is proud to announce their affiliation with one of the world's leading employment services Adecco Australia. Students wishing to seek full/part time employment in their chosen field can now contact Adecco Australia on completion of their qualification.
Work Skills Vouchers.
You may be entitled to a Work Skills Voucher worth up to $3,000.00 under the Australian Skills Voucher Programme, to undertake this course. This is an Australian Government initiative designed to enhance skills and further your career. If successful, your Work Skills Voucher will completely cover the cost of your course with us!
For further details and to check eligibility on this exciting opportunity please see the Skills For The Future page.